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Commercial Farmers' Union of Zimbabwe

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Residents’ associations threaten to sue Zesa over inflated bills

Residents’ associations threaten to sue Zesa over inflated bills

November 11, 2012 in Local

Residents’ associations in Harare have threatened to sue the Zimbabwe 
Electricity Supply Authority (Zesa) should it fail to refund consumers it 
has been overcharging since last year.


The Administrative Court recently nullified Zesa tariffs increases effected 
in September 2011, technically forcing the power utility to revert to 2009 

This was after a successful legal challenge initiated by the Confederation 
of Zimbabwe Industries (CZI).

Residents, who have always complained about exorbitant charges against a 
poor service — received the ruling with joy.

Harare Residents Trust (HRT) executive director, Precious Shumba last week 
vowed to ensure that consumers got their money back.

“To the residents, the nullification of the rates which were introduced in 
September 2011 means that Zesa has to recalculate the bills that were 
overcharged and credit the accounts of residents that were affected,” he 

“If for any reason, Zesa fails to implement the Administrative Court’s 
decision, then the HRT will have no option but to take the matter to the 
courts seeking legal redress. Alternatively, being the most popular route 
for residents, widespread demonstrations targeting Zesa will be undertaken 
with the objective of forcing Zesa Holdings to comply with the law.”

Shumba said last month alone, the HRT intervened in nearly 80 cases relating 
to chaotic Zesa billing.

HRT has handled 987 cases since the beginning of the year, up from 400 cases 
last year.

Combined Harare Residents Association (CHRA) chairman Simbarashe Moyo said 
the administrative court ruling was a clear testimony of how difficult life 
was for residents.

“Zesa’s inconsistencies have prejudiced residents for a long time,” Moyo 
said. “First there was the estimated billing, then the US$30 and US$40 set 
by government for high and low density suburbs respectively.

He added: “Then came the era of unjustifiably high tariffs which turn out to 
be illegal more than a year down the line.”

Moyo said Zesa must cancel all outstanding bills and start on a new note 
based on the prepaid meters they promised to install.

Zesa last week said it had so far installed 19 000 prepaid meters 
countrywide. It assured ratepayers that power woes, would soon be over as it 
targets to complete the installation of the meters within 10 months.


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