Commercial Farmers' Union of Zimbabwe

Commercial Farmers' Union of Zimbabwe

***The views expressed in the articles published on this website DO NOT necessarily express the views of the Commercial Farmers' Union.***

Zesa employees cash in on defaulting residents

Zesa employees cash in on defaulting residents

Monday, 11 June 2012 14:54

HARARE — Some Zimbabwe Electricity Supply Authority (Zesa) employees are 
cashing in on desperate Glen Norah residents, charging them an average of 
US$30 per household to avoid power disconnection, a residents’ rights 
organisation has said.

The Harare Residents’ Trust (HRT) last week said some Zesa employees were 
demanding payment to stop disconnecting defaulting residents’ power. 
“Residents in the area have resorted to bribing Zesa employees around US$30 
to avoid disconnection of electricity. Several residents have done this in 
the community and continue to fall prey to the Zesa employees,” said the 

The residents, said HRT, also complained that most of their electricity 
bills were not a true reflection of consumption at household levels, as they 
were based on estimates. They also complained about faulty billing and 
excessive load-shedding in the suburb.

The residents also said Zesa officials were very uncooperative and hostile 
whenever they attempted to seek detailed explanations on their accounts. 
Zesa spokesperson, Fullard Gwasira, professed ignorance that some Zesa 
employees were getting paid by defaulting residents to avoid disconnections. 
He urged residents to pay the bills at banking halls and not to individuals.

“Whoever is paying that US$30 is being cheated and they are doing themselves 
a disservice because their bills remain the same and even increase the 
following month,” said Gwasira.

“One is better off paying that US$30 to Zesa and having their bill lowered 
by the same amount and not giving it to someone for temporary relief, but 
still risk disconnection.”  He urged the public to report such people to 

ZESA to continue with disconnections: Gwasira

Gwasira however said the disconnections to defaulting residents in Glen View 
and other areas would continue.  “It is not like we have a special operation 
against residents in that area,” he said.

“This is just a routine operation,” said Gwasira. “We read meters, send 
bills and expect payment, but some residents do not pay, prompting us to 
send reminders in the form of a second bill. We are open to those who want 
to negotiate payment plans but some ignore us, leaving us with no option but 
to disconnect, which is the last resort.”

Gwasira said Zesa reads 80% of meters every month and starts with the other 
20 the following month. He said rate payers should know that there is a 
direct relationship between payments and the quality of service delivered.

“The better payment we receive, the better the service we deliver because we 
use the money to improve our services,” he said.


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